Department: Sales

Reports To:  Sales Manager

Position Information: The Sales Consultant is directly responsible for selling  at dealership gross profit, volume and customer satisfaction standards. 

Duties and Responsibilities:

• Realize that business is built on customer satisfaction and devote him/her self to guaranteeing satisfaction to customers.
• Follow the Thomas process on each customer opportunity.
• Determine each customer’s vehicle needs by asking questions and listening.
• Demonstrate new vehicles (includes test drives).
• Deliver new vehicles to customers.  This process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
• Attend sales meetings.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintain a prospect development system with 8 prospect calls per day.
• Keep abreast of new products, features, accessories, etc., and their benefits to customers.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet at least 12 units per month.
• Report to the Sales Manager regarding objectives, planned activities, reviews and analyses.
• Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the automobile business and keep abreast of the technological changes of the product.
• Know and understand equity and values, and be able to explain depreciation to the customer.
• Know and understand the federal, state and local laws that govern retail auto sales.
• Introduce customers to the service department personnel to emphasize to customers the quality and efficiency of the dealership’s service operations.

Department: Service

Reports To: Service Manager

Position Information: The General Service Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards.  S/he also will oversee the work of any apprentice technician assigned to him/her.

Duties and Responsibilities:

• Receive repair orders from dispatcher and take to stall area.
• Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnose cause of any malfunction and perform repair.
• Communicate with parts department to obtain needed parts.
• Save and tag parts if the job is under warranty or if requested by the customer.
• Examine the vehicle to determine if additional safety or service work is required.
• Advise service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within  the time promised.
• Document work performed.
• Road-test vehicles when required or refer to the test technician, keeping in mind that customers’ vehicles should not be used for personal errands.
• Supervise work of any apprentice technicians as assigned.
• Attend factory-sponsored training classes.
• Keep abreast of factory technical bulletins.
• Ensure that customers’ cars are kept clean.
• Keep shop area neat and clean and be able to account for all dealership-owned tools at all times.
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.
• Road-test vehicles to quality-check work performed.